Refund Policy
Last modified: June 6, 2026
14-Day Money-Back Guarantee
We want you to feel confident when choosing Locktura. If you’re not satisfied with your purchase, you may request a refund within 14 days of the original purchase date.
Our goal is to provide a fair and transparent refund process for all customers.
Refund Eligibility
Refund requests submitted within 14 days of purchase are generally eligible for a refund.
To help us improve Locktura, we may ask for feedback regarding your experience, but providing feedback is not required to receive a refund.
Refund Requests
How to Request a Refund
To request a refund, please contact our support team and include:
- Your order number
- The email address used during purchase
Refund requests can be submitted through our Contact page or Support Center.
Processing Time
Approved refunds are generally processed within 5–10 business days.
The time required for the funds to appear in your account depends on your payment provider and financial institution.
Exceptions
Refunds may not be granted in the following situations:
- The refund request is submitted more than 14 days after the original purchase date.
- The purchase was made fraudulently or through unauthorized payment methods.
- The product was obtained in violation of our Terms & Conditions.
- Multiple refund requests are submitted by the same customer in a manner that suggests abuse of the refund policy.